All our metal clips, hair claws and decorative pieces are crafted with nickel-free, lead-free alloy to reduce skin irritation. If you have severe metal allergies, we recommend our pure silk scrunchies, fabric headbands and plastic combs with zero metal components.

• Silk hair ties & fabric bands: Hand wash with cold water only, hang to air dry; never tumble dry or iron.
• Pearl & metal hair accessories: Wipe with a dry soft cloth after use, store in the dust pouch included to avoid oxidation and scratches. Do not spray perfume, hairspray or skincare lotion directly on decorations.
• Wooden & plastic combs: Rinse with lukewarm water, remove hair residue regularly, keep away from long-term high temperature exposure.

Every out-of-stock product page has a restock notification button. Enter your email address, and you’ll receive an email the moment the item is back in stock. Most best-selling designs will be restocked within 2–4 weeks; limited seasonal collections will not be restocked.

Each promotional email we send contains an unsubscribe link at the bottom. Click the link to opt out of future marketing newsletters in one click. You will still receive essential order-related emails like shipping confirmations and tracking notices.

All product prices shown on glowyoo.com are in US Dollars (USD). Your issuing bank will complete currency conversion automatically, and minor international bank transaction fees may apply, which are not controlled by Glowyoo.

We occasionally add small complimentary hair accessories as order gifts during holiday promotions. Individual free sample requests are not supported at present. If you need matching sets for bridal or group gifting, contact our customer service for bulk order support.

Access your account by clicking the account icon at the top right of any page, or tapping the “My Account” link in the footer bar. To change your password: Go to the login page, select “Forgot Password”, a reset link will be sent to your registered email.

We accept PayPal, Venmo, all major credit/debit cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, and Fastlane one-click checkout. Every payment is secured via encrypted PayPal processing.

Order cancellations can be processed free of charge within 12 hours after checkout.
If you wish to cancel, kindly email us your order number at info@glowyoo.com promptly.
Once your order starts processing or ships out, direct cancellation will no longer be possible. You may return your items after delivery in accordance with our return policy.

We accept eligible returns within 30 calendar days from the date your package is delivered. All items must be unused, unmarked, with original tags and full packaging intact. Worn, damaged, scratched, or missing-packaging items cannot be approved for refunds or exchanges.

Defective, broken, wrong, or missing items: We cover all return shipping costs and send you a pre-paid USPS return label once your request is approved.
Voluntary returns (change of mind, wrong style, personal dislike): You are responsible for all return postage. Original shipping fees paid at checkout are non-refundable.

Free exchanges are available for defective, damaged, or incorrectly shipped items. If you want to swap for another style, note your desired replacement in your return request form. Exchanges for personal preference returns are not offered.

• Log into your My Account and open your completed order page
• Submit a return request with clear photos of your items and packaging
• Our support team will review your application and respond within 12 hours
• If approved, ship the items back using the provided return label (for defective orders)

First check around your mailbox, porch, building lobby, or with neighbors. If the package is still missing, contact us within 14 days of the marked delivery date with your order number. We will assist you with a carrier investigation.

All items ship from our overseas warehouse. No in-store pickup or retail locations available.

We only ship to the contiguous 48 United States. We do NOT deliver to Alaska, Hawaii, Puerto Rico, military APO/FPO/DPO addresses, or any international countries. Orders with unsupported addresses will be held or canceled.

Yes, free standard shipping on orders over $35, only for the contiguous 48 states. Unsupported areas are not eligible.

1–2 business days processing (excludes weekends & US holidays):
Standard Shipping: 7–12 business days
Expedited Shipping: 3–5 business days
Times are estimates; delays may occur from carriers or weather.

No, P.O. Box delivery is not supported. Our carriers only deliver to valid physical street addresses. We will reach out to correct PO box addresses before processing your order.

Track live updates in your account order page, or use the tracking link sent in your shipping confirmation email.

Packages cross borders before entering US domestic transit; tracking commonly pauses for 2–4 business days. If no updates for over 7 business days, contact support with your order number.

Address edits are only allowed within 12 hours after purchase. No changes once your order is processed or shipped.